Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSIGN404A Mapping and Delivery Guide
Inspect damage and develop scope of work

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSIGN404A - Inspect damage and develop scope of work
Description This unit describes the performance outcomes, skills and knowledge required to inspect a vehicle/property for damage and recommend action for reinstatement of vehicle or property. It encompasses inspecting vehicle/property to determine cause and extent of damage for preferred method of repair, determine preferred method/strategies for restoration/repairs and prepare scope of work.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit has application to insurance assessors and may be applied within organisations of various sizes and across a range of customer bases.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Inspect vehicle/ property to determine cause and extent of damage
  • Inspection is carried out according to industry and legislative requirements
  • Permission is obtained to partly dismantle the vehicle/ property to permit an accurate inspection of the damage, if required
  • Written damage inspection report is prepared with sufficient information to enable preparation of the repair quote including repair option
  • Damage inspection report identifies claimable damage and is appropriate to the type of damage sustained
  • All necessary evidence/material is collected to support inspection report
  • Inspection is completed without causing damage to any workplace property or vehicle/property
       
Element: Determine preferred method/strategy for restoration/repair
  • Possible options for restoration/repair are evaluated
  • Repair methods that conform to the vehicle manufacturer/building regulations insurance organisation, enterprise and statutory guidelines are identified and recommended
  • Consideration is given to customer's wishes, cost, organisation policy and legislation
  • Best option is selected for implementation
       
Element: Prepare scope of work
  • Claimable damage is identified
  • The need for specialist services is identified where required
  • Scope of work is prepared according to organisation policy and procedures, legislation and industry code of practice
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply relevant legislation and regulatory requirements

interpret and comply with relevant organisation policies and procedures and codes of practice

inspect vehicle/property to determine cause and extent of damage for preferred method of repair

determine preferred method/strategy for restoration/repair

prepare scope of work.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

determine and confirm information, using questioning and active listening as required

write communications and reports relevant to application

prepare technical documents

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

check accuracy of claims data

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

literacy skills to read and interpret forms relating to insurance claims, technical and other related documents

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

Required knowledge

format and information needed to prepare scope of works

organisation policies and procedures

personal and equipment safety requirements

relevant industry standards, legislation and regulations

relevant technical knowledge on buildings or vehicles

report writing conventions

vehicle/property inspection procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Industry and legislative requirements may include:

codes of practice

organisation policies and operating procedures

industry regulations

occupational health and safety (OHS) legislation

statutory legislation.

Specialist services may include:

building consultant

fire investigator/fire brigade

mechanical structural engineer

quantity surveyor

specialist home services such as swimming pool specialist, sprinkler system installer, alarm system installer, locksmith

specialist vehicle services such as brake, transmission, differential specialist

structural engineer.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Inspection is carried out according to industry and legislative requirements 
Permission is obtained to partly dismantle the vehicle/ property to permit an accurate inspection of the damage, if required 
Written damage inspection report is prepared with sufficient information to enable preparation of the repair quote including repair option 
Damage inspection report identifies claimable damage and is appropriate to the type of damage sustained 
All necessary evidence/material is collected to support inspection report 
Inspection is completed without causing damage to any workplace property or vehicle/property 
Possible options for restoration/repair are evaluated 
Repair methods that conform to the vehicle manufacturer/building regulations insurance organisation, enterprise and statutory guidelines are identified and recommended 
Consideration is given to customer's wishes, cost, organisation policy and legislation 
Best option is selected for implementation 
Claimable damage is identified 
The need for specialist services is identified where required 
Scope of work is prepared according to organisation policy and procedures, legislation and industry code of practice 

Forms

Assessment Cover Sheet

FNSIGN404A - Inspect damage and develop scope of work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIGN404A - Inspect damage and develop scope of work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: